Data Protection

kyatm Privacy Policy

Q: How can I request to update or delete my personal data?

Send an email to support@kyatm.com. Your identity will be verified before any update or deletion is carried out. Please note that in some cases, full deletion may be restricted until the legally required retention period has passed.

This page explains in detail how kyatm handles your personal data.

Last updated: 30 October 2026

Introduction and Purpose

kyatm is a platform providing football betting, live casino, slots, and 2D lottery services for players in Myanmar. We are committed to protecting users' personal data with care. This Privacy Policy ("Policy") fully explains what personal data we collect and for what purpose while you use the kyatm website and services.

By continuing to use kyatm's services, you are considered to have agreed to the terms described in this Policy. If you do not agree with any part of this Policy, please stop using kyatm's services and contact us at [email protected].

Section 1 — Types of Collected Data

kyatm collects the following types of data to improve services and manage user accounts—

1.1 — Data You Provide Directly

Name, date of birth, and contact details provided when opening an account
National ID card and similar identity documents (for KYC verification)
Bank account or mobile payment number provided when making deposits or withdrawals
Information shared when contacting us via Live Chat or email

1.2 — Data Collected Automatically

IP address, browser type, operating system, and network service provider
Time of access to the website (Myanmar Standard Time — MMT UTC+6:30)
Browsing data showing which pages were viewed
Data obtained from cookies and similar tracking technologies

1.3 — Data Received from Third Parties

Transaction records provided by payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay
Referral link data from players who joined through a referral code (includes only the name of the person who referred them)

Section 2 — How We Use Your Information

kyatm uses the personal information we collect only for the following purposes—

Account registration, identity verification (KYC), and ongoing account management
Processing deposits and withdrawals securely
Handling player inquiries and complaints (24/7 Live Chat and Email)
Monitoring for payment errors, fraud, and suspicious activity
Improving the platform software and user experience
Sending service-related notifications from kyatm (via email)
Meeting legal compliance obligations

We do not sell your personal information to advertising companies, nor do we share it with any third party for promotional purposes.

Section 3 — Cookies and Tracking Technologies

The kyatm website uses cookies and similar technologies (local storage, session tokens). These technologies help the website function properly and provide an experience tailored to your preferences.

3.1 — Cookie Types

Essential Cookies — Session cookies and authentication tokens required for the website to function
Performance Cookies — Analytics data that shows which pages on the website are visited most often
Preference Cookies — Cookies that store your chosen language and regional settings

You can block cookies through your browser settings. However, if essential cookies are blocked, some features of the website may not work properly.

Section 4 — Data Sharing

kyatm discloses personal information to third parties only in the following situations—

Service Providers — Payment processors, KYC verification companies, and cloud service providers — given access only to the extent needed to perform their services
Legal Requests — Cases where disclosure is required by court order or official legal process
Fraud Prevention — Organisations that investigate suspicious transactions or gambling-related offences

All third-party service providers are restricted to processing your data according to kyatm's instructions and are not permitted to use it for their own purposes.

Section 5 — Data Security Measures

kyatm protects your personal information using SSL (Secure Socket Layer) encryption, among other methods—

All data transmissions are protected with SSL/TLS
Strict authentication and access controls are in place
Database protection and regular security audits are conducted
Staff access to data is limited to what is necessary for their role

While no digital service can guarantee complete protection, kyatm continuously upgrades its security measures to meet current technical standards.

Section 6 — Data Retention Period

kyatm retains personal information for as long as necessary to provide services and until any applicable legal retention periods have been met. Once those periods have passed, data is securely deleted or anonymised.

6.1 — Retention Period Examples

Account data — five years after account closure (subject to legal requirements)
Payment records — for the period required by applicable financial regulations
Customer support records — up to two years after a case is resolved
Cookies — session cookies expire when the browser is closed; persistent cookies last for the period set in their configuration

Section 7 — User Rights

Every player using kyatm's services has the following rights—

Right to Access — You can request to see what personal information kyatm holds about you
Right to Rectification — You can request corrections to personal information that is inaccurate or incomplete
Right to Erasure — You can request deletion of your personal information (within the limits of any legal retention requirements)
Right to Restrict — You can request that processing of your personal data be restricted
Right to Object — You can object to your personal data being used for advertising or profiling purposes

To exercise the rights listed above, please email [email protected]. kyatm must verify your registered identity before processing any request.

Section 8 — Protection of Children's Privacy

kyatm's services are for adults aged 21+ only. We do not intentionally collect personal data from anyone under 21. If you believe we have received a child's personal data, please contact us immediately at [email protected] — we will take steps to delete that data.

Section 9 — Changes to This Policy

kyatm may update this Privacy Policy from time to time. If there are significant changes, we will announce them on the website or notify you via your registered email. Continuing to use the website after changes have been made means you accept those changes.

The date this policy was last updated is shown at the top of this page.

Section 10 — Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, you can reach kyatm's Customer Support team through the following—

Email — [email protected]
Live Chat — Available on the website 24/7 in Myanmar language

kyatm values your privacy and handles every inquiry honestly and transparently.

Privacy Protection — Questions & Answers

No. kyatm does not sell your personal data to any advertising company or third party. Data is shared only with payment service providers on a limited basis, and they must operate under kyatm's instructions.

Send an email to [email protected]. Your identity will be verified before any update or deletion is carried out. Please note that in some cases, full deletion may be restricted until the legally required retention period has passed.

Yes. All payment transactions are protected with SSL encryption. Data transfers through KBZPay, Wave Money, AYA Pay, and CB Pay are also protected by those providers' own security measures. kyatm will never ask for your bank PIN or OTP codes.

Your gaming history can only be viewed by authorised kyatm staff, and only to the extent needed for operational purposes. This data is not shared with third parties unless required by a legal request.

You can block functional and preference cookies, but blocking essential cookies such as session cookies and authentication tokens will prevent smooth account login and payment transactions. It is recommended to allow essential cookies.

If there are significant changes, kyatm will announce them on the website or notify you by registered email. You can also check the "Last updated" date at the top of this Privacy Policy page regularly.